Product Partners - Timeless Secret BURNED my skin then fired me!
I was a "Beauty Consultant" for Timeless Secret Skin Care. If you haven't heard of it yet it is because their infomercials haven't aired yet (October 2008) but they will soon. Avoid this product and the companies Beach Body, Product Partners and Breakthrough in Beauty at all costs.
Product Partners knows nothing about skin care but they make so much money screwing people over with their Beach Body products that they figured they would venture into skin care.
They hire people through temp agencies so they don't have to pay well and offer benefits. I worked there for less than 2 months. In the second week we had a MANDATORY training session in which we had to try the skin care products - foaming face wash, day and night moisturizers, exfoliating scrub and an eye makeup remover.
I went home that evening after work and woke up from a nap with eyes swollen nearly shut. That lasted for 5 days. I also got dry patches of skin all over my face, burns, and a visible cyst under my eye from using the product. The manager said I could see a dermatologist and the company would pay but never made any attempt to speak to anyone above her to make this happen.
A couple of weeks later the dry skin patches and the cyst was getting worse...so I asked one of the other direct managers if they can take the steps to get the paperwork needed so I can see a dermatologist, as promised. She spoke to a manager of Product Partners and promptly told me I needed to leave and go speak to a woman at the temp agency. My "assignment was terminated." The f'n fired me!
When I went to see a dermatologist he asked that I provide him with the ingredients to the product. The company REFUSED to supply me with this information!!!
Timeless Secret RUINED my skin. It is now three months later and I have not been able to use any makeup or other skin care products. The dry patches just keep getting worse. Due to the fact that the infomercial hasn't aired VERY FEW people have tried this product, yet we got a number of complaints regarding it "burning" or "irritating" their skin.
This company as a whole chooses to be very dishonest...about product ingredients and sales. They automatically enroll you in an autoship program which means they charge your credit card and send you product. The autoship program is NOT clearly explained on their website. As a customer service representative for them I tried VERY HARD to get them to be more honest about this and make it CLEAR before people purchase, but the Senior Brand Manager, Heather Lavey, insists that this is how they will make the most money and, thus, they will just hope that people don't notice the charges and don't cancel.
They do the same thing with vitamins they add as an upsell...the sell them to you the first time for $1 then start charging almost $30. In order to make even more they PRETEND they have separate customer service personnel for the vitamins. Their thinking is that customers will "be too lazy" to call the another customer service number to cancel both the vitamins and Timeless Secret. They also send the vitamins separate from the product in order to suck a few more dimes out of customers.
This company is JUST starting out and already having issues with skin irritation. The infomercials were supposed to air at the end of July and they still haven't...that may be because of all the complaints. PLEASE DO NOT TRY THIS PRODUCT...my skin was so nice before I used this product and now it looks like *** - all dry and scaly. Not to mention how they treat the people that work for them.